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Treadmill Product Specifications
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What are Treadmill Incline Ranges?
Incline Ranges – Treadmills Horizon Unit Range T101 0-10% T202 0-12% T303 0-12% ...
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What Does Incline Mean on Treadmills?
What does the incline number on the fitness equipment mean? Is it the equivalent of incline grade on the road? In gen...
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How Long will Treadmill Poly-V Drive Belt Last?
Through our testing on the Poly-V drive belts, we found the belts should last for thousands of maintenance-free hours.
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What is the Difference in Roller Sizes on Horizon Treadmills?
Our Go Series units (T101, T202, T303) have rollers that are tapered measuring 46mm/42mm. Our Studio Series units (7...
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What are the Maximum User Weight for Treadmills?
Please see the max user weight for our current units below. Max User Weight T101 Treadmill 300 lbs T202 Tr...
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What are Dimensions and Weight of Treadmills?
*Please note: Our units ship in a single box. Our packaging is built tough to withstand the wear and tear of shipping...
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Where is the Serial Number Located?
Before you contact us for support, please have your product serial numbers ready. It is helpful if you are near the p...
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How Are Products Serviced in the Marketplace?
Horizon has partnered with independent service providers throughout the United States who will be called upon to prov...
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How Do I Get Service Outside of North America?
Please contact the distributor for your country for more information about warranty and service. Products purchased w...
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How Do I Contact Customer Tech Support?
For all inquires about existing products including damages or troubleshooting, contact the Horizon Fitness In-Warrant...
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How Do I Contact Horizon Customer Service?
For all sales or recent order inquiries including cancellations and returns, contact the Horizon Fitness Customer Exp...
Elliptical Product Specifications
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Elliptical Resistance: Magnetic and Electronic
The magnetic motor has magnets near the flywheel that get closer or farther away to control the resistance while the ...
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What is the Q-Factor on the 7.0 AE and EX-59 Ellipticals?
7.0 AE - Narrow Pedal Distance – This is a front drive elliptical trainer that has the pedals close together. This ...
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What Does Incline Mean on Ellipticals?
What does the incline number on the fitness equipment mean? Is it the equivalent of incline grade on the road? In gen...
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What are Elliptical Power Cord Lengths?
Power Cord/Adapter Lengths Horizon Unit Measurement in Inches EX-59 75.9 7.0 AE 75.9 ...
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What are Elliptical Electrical Requirements?
Most of our units run at a frequency of 60Hz requiring up to 120 volts of electrical power. They are not compatible ...
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Elliptical Pre-Set Programs
All of our Ellipticals have pre-set programs. Included Programs: EX-59- Calories, Constant Watts, Intervals, Inter...
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Canada Payment Options
Payment Options - Canadian Customers Check out securely with Visa or Mastercard. Problems or questions with the onli...
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Payment Options (USA)
Payment Options Securely check out with Visa, Mastercard, Discover, or American Express.
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What are Dimensions and Weight of Horizon Models?
*Please Note: Our units ship in a single box. Our packaging is built tough to withstand the wear and tear of shipping...
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What Does "In Destination City" Mean (USA)
When your tracking states "In Destination City," your shipment is being routed with the local delivery agent who will...
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Shipping & Delivery (CA)
General Shipping Information All products sold through the Horizon Fitness website ship directly from Horizon Fitne...
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Shipping & Delivery (USA)
General Shipping Information All products sold through the Horizon Fitness website ship directly from Horizon Fitness...
Indoor Cycle Product Specifications
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What are the Maximum User Weights for Indoor Cycles and Exercise Bikes?
Unit Max User Weight 5.0IC Indoor Cycle 250 lbs 7.0IC Indoor Cycle 300 lbs GR3 Indoor Cycle 286 lbs IC...
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What are Dimensions and Weight of Horizon Indoor Cycles and Exercise Bikes?
Indoor Cycles / Exercise Bikes 5.0 IC 7.0 IC Comfort R Comfort U Weight 85 lbs. 87 lbs. 99 lbs...
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What is the Q-factor on the 5.0 IC and 7.0 IC Indoor Cycles?
Both our indoor cycles share the same distance between the two pedals (172mm), called the Q-Factor. This horizontal ...
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What Does “In Home” Use Mean?
Our equipment is intended for private, residential use within a climate controlled room within your home. It is not i...
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What is Not Covered Under the Cardio Equipment Warranty?
Normal wear and tear, improper assembly/maintenance, or installation of parts/accessories not originally intended/co...
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What is Covered Under the Cardio Equipment Warranty?
Repair or replacement of a defective motor, electronic component, or defective part, and is the sole remedy of the wa...
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How Do I Activate the Manufacturer’s Warranty on My Machine?
Register your warranty online within 30 days of purchase. Please retain proof of purchase. Horizon Fitness product r...
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What are the Standard Manufacturer's Warranties on all the Machines?
For more information on what is covered under warranty, please visit https://help.horizonfitness.com/hc/en-us/article...
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How Do I Remove an Old or Unwanted Treadmill?
With proper maintenance and care quality treadmills can last several years. If your equipment is operational and saf...
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How Do I Cancel or Return an Order?
We offer a 30-day guarantee because we want you to be satisfied with your purchase. Please complete our return form...
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Do I Need WiFi or an App Subscription to Use my Machine?
No, your Horizon cardio machine is designed to work with or without connected apps. No need to connect to WiFi or dow...
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Do Horizon Machines Require a Subscription?
There are no required subscriptions or downloads to use your Horizon Fitness home cardio equipment. If you are loo...
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How to Pair Console Bluetooth Speakers to a Tablet or Phone
The speakers should automatically pair with your phone or tablet when you turn the Horizon unit on. If they don’t pai...
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How Do I Connect the AFG Pro App to a Horizon Treadmill or Elliptical?
First confirm that you own a T202, T303, 7.0AT, 7.4AT, 7.8AT, 7.0AE Horizon product. Next, you’ll need to download th...
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How Do I connect to Zwift or Peloton Using Bluetooth FTMS or a Bluetooth Heart Rate Strap?
A. Zwift app connectivity i. The 2020 Studio Series treadmills, 7.0AT-03, 7.4AT-02, and 7.8AT-02, include the univer...
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AtZone App
App Connectivity The AtZone app connects to select Horizon home cardio equipment using Bluetooth FTMS protocol. It is...