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Migrated User

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Recent activity by Migrated User

  • What are normal treadmill noises?

    Are the sounds my treadmill makes normal? All treadmills make a certain type of thumping noise due to the belt riding over the rollers, especially new treadmills. This noise will diminish over time...

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  • Treadmill Console Does Not Light Up

    If the console is not lighting up, verify the following: Does the red light on the ON/OFF switch light up? NOTE: Some treadmill models do not have a switch that lights up. If this is the case, plea...

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  • Treadmill Audio Issues

      PROBLEM: No audio comes out of the speakers, but the headphones work. SOLUTION: Verify the following: Turn the treadmill off and unplug it from the outlet. Remove the plastic motor cover locate...

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  • What are Treadmill Incline Ranges?

    Incline Ranges – Treadmills  Horizon Unit  Range  T101  0-10%  T202  0-12%  T303  0-12%  7.0 AT  0-15%  7.4 AT  0-15%  7.8 AT  0-15%   

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  • Speed Range Error

    PROBLEM: At higher incline levels, a message reading “Speed Range Error – Ending Workout” appears. SOLUTION: This is a safety feature that automatically cuts power to the drive motor when the spe...

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  • What Does Incline Mean on Treadmills?

    What does the incline number on the fitness equipment mean? Is it the equivalent of incline grade on the road? In general, treadmills offer anywhere from 0% (flat) to 15% incline. The higher the in...

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  • How Long will Treadmill Poly-V Drive Belt Last?

    Through our testing on the Poly-V drive belts, we found the belts should last for thousands of maintenance-free hours.

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  • Treadmill Heart Rate Issues

    For Grip Pulse Heart Rate readers on a Treadmill: Check your exercise environment for sources of interference such as fluorescent lights, computers, underground fencing, home security systems or ap...

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  • What is the Difference in Roller Sizes on Horizon Treadmills?

    Our Go Series units (T101, T202, T303) have rollers that are tapered measuring 46mm/42mm.  Our Studio Series units (7.0 AT, 7.4AT, 7.8AT) have rollers that are tapered measuring 60mm/46mm.  The lar...

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  • Where is the Serial Number Located?

    Before you contact us for support, please have your product serial numbers ready. It is helpful if you are near the product when you contact us in case there are some simple things you could check ...

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