Troubleshooting & Maintenance
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DIY Parts Replacement for Treadmills
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How to Replace the Power Cord and Components on a Treadmill
Issue: I can’t find my treadmill power adapter or I damaged my power adapter. Resolution: Replace Power Cord For a ...
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How to Replace the Air Shock on a Folding Treadmill
Please see the attached PDF for instructions on how to replace the shock on Horizon Foldable Treadmills. For assist...
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How to Replace the Analog Motor Control Board on a Treadmill
The PDF attached will outline the steps needed to replace the Analog Motor Control Board. Please also see the below l...
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How to Replace the Drive Motor on a Treadmill
The PDF attached will outline the steps needed to replace the Drive Motor. For a video on how to replace it on the T1...
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How to Replace Front Rollers on a Treadmill
The PDF attached will outline the steps needed to replace the front rollers on your Horizon Treadmill. Click Here F...
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How to Install a Grounding Kit on a Treadmill to Avoid Static Shock
Some of our customers have reported getting a static shock while using their Horizon Treadmill. The PDF attached has ...
DIY Maintenance for Treadmills
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How to Calibrate a Treadmill
The PDF below will outline the instructions for manual calibration for the following models: Omega, Quantum, Paragon,...
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How Do I Remove A Treadmill Motor Cover?
To remove the motor cover on most Horizon treadmill models, you may follow the helpful video guide available here You...
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How Do I Lubricate My Treadmill With a Syringe?
Please note that a syringe is not included with purchase. For instructions without a syringe, please click here. Im...
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How to Clean the Rollers on a Treadmill
For a video on how to, please visit T101 Roller Cleaning For assistance, please call 888.878.9011 or email support@ho...
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TREADMILL BELT SPEED TROUBLESHOOTING GUIDE
For information on the Erratic Treadmill Speed - Service Bulletin, please click here. Users of T101-05 treadmills man...
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Treadmill Supplies
All treadmills come with a t-handle wrench to be used to make running belt adjustments. Treadmills with silicone runn...
DIY Maintenance for Ellipticals
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How to Adjust the Magnetic Brake on an Elliptical
The PDF attached will outline the steps needed to adjust the magnetic brake on the EX-22, EX-33, EX-44, CSE 3.5, 4.5,...
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How to Tension the Drive Belt on an Elliptical
Please see the attached PDF for instructions on tensioning the drive belt for the following Ellipticals: EX-22, EX-33...
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Elliptical and Ascent Trainer Care and Maintenance
Approved Cleaners and Proper Cleaning Technique Horizon recommends using a mild soap and water solution (1:10 soap to...
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What Size Crank Puller Do I Need for My Model?
Please click here for information about crank pullers.
DIY Maintenance for Exercise Bikes and Indoor Cycles
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Exercise Bike Care and Maintenance
Approved Cleaners and Proper Cleaning Technique Horizon recommends using a mild soap and water solution (1:10 soap to...
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Indoor Cycle Care and Maintenance
Approved Cleaners and Proper Cleaning Technique Horizon recommends using a mild soap and water solution (1:10 soap to...
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Removing a Crank Arm With a Crank Puller on a Bike
For a video on Removing a Crank Arm With a Crank Puller on a Bike, please click here. Replacement parts are availab...
DIY Parts Replacement for Bikes
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Bike Console Cable Replacement
For a video on Bike Console Cable Replacement, please click here. Replacement parts are available from Horizon Fitnes...
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GR3 Magnet Replacement
For a video on how to replace the GR3 Magnet, please click here. Replacement parts are available from Horizon Fitnes...
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Bike Tension Idler Replacement
For a video on Bike Tension Idler Replacement, please click here. Replacement parts are available from Horizon Fitnes...
DIY Parts Replacement for Ellipticals
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How to Remove a Crank Arm with a 30mm Crank Puller on an Elliptical
Please see the attached PDF for instructions on how to remove the crank on a Johnson Fitness Elliptical Trainer. Fo...
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How to Replace the Crank Disk, Side Cover or Crank Arm on an Elliptical
The PDF attached will outline the steps needed to replace the Crank Disk, Side Cover, and/or Crank Arm. For a video o...
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How to Replace the Console Cable on an Elliptical
The PDF attached will outline the instructions needed to replace the console cables on the EX-22, EX-33, EX-44, CSE 3...
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How to Replace the Flywheel-Drive Belt on an Elliptical
The PDF attached will outline instructions for Flywheel and/or Drive Belt replacement for the following Elliptical Mo...
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How to Replace the RPM Sensor on an Elliptical
Please see the PDF below for instructions on how to replace the RPM (revolutions per minute) Sensor on the following ...
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How to Replace the Pedal Axle on an Elliptical
Please see the attached PDF for instructions on how to replace the Pedal Axel on your Horizon Elliptical. For assi...
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How to Fix a Blank Console Display on a Treadmill
Resolution: Power source Verify that the power cord is securely plugged into the wall outlet. Verify that the tread...
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How to Fix Excessive Static Electricity on a Treadmill
If you are experiencing excessive static electricity or shock from your unit, please follow the steps below. 1. Car...
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How Do I Fix Resistance Issues on a Treadmill?
Issue: No resistance change or erratic or continuous resistance change. Resistance is too hard or too weak. Resolutio...
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How to Fix a Safety Key Off Message on a Treadmill
Issue: The message “safety key off” displays across the console window. Resolution: Safety Key Troubleshooting Ple...
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How to Fix a Treadmill Display That Shows Dashes or 8's
Issue: The display on the treadmill is showing only dashes, 8’s or reads “Safety Key Off.” Resolution: Safety Key Re...
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How to Fix a Loose Treadmill Running Belt
Issue: Running belt is loose, drifting or slipping. Resolution: This issue can be resolved by aligning/centering and...
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How Do I Fix Console Display Issues on an Elliptical?
Issue: Console resets, has an erratic readout during a workout, or does not show full LCD display in every window R...
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How Do I Fix a Blank Screen on an EX-59 Elliptical?
Updating the software to the most current version will usually solve this issue. Here’s how to update the software: ...
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How Do I Fix a Wireless Heart Rate Chest Strap that isn't Connecting on an Elliptical?
Resolution: INTERFERENCE Electromagnetic interference may be occurring. Check the immediate area for causes of inte...
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How Do I Fix Display Issues with Speed, Distance or RPM on an Elliptical?
ISSUE: Speed/Distance/RPM reading and checking the Speed Sensor RESOLUTION: Service Guide
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Why is My Elliptical Making Noise?
Please see the attached pdf for assistance on troubleshooting elliptical noise. For a video on Home Elliptical Nois...
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How to Fix Excessive Static Electricity on My Elliptical
Please click here for troubleshooting static electricity with your elliptical.
Exercise Bike, Indoor Cycle, Ascent Trainer, and Rower Troubleshooting
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Bike Power Cord Replacement
Issue: I can’t find my bike power adapter or I damaged my power adapter. Resolution: Replace Power Cord Replacement...
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Elliptical Power Cord Replacement
Issue: I can’t find my elliptical power adapter or I damaged my power adapter. Resolution: Replace power adapter Fo...
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Erratic Console on Exercise Bike
Issue: Console resets, has an erratic readout during a workout or does not show full LCD display in every window Re...
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Bike Heart Rate Issues
Issue: Heart rate is erratic or heart rate function is not working Resolution: Please Click Here for Heart Rate Tro...
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Bike Squeaking or Chirping
Issue: My bike makes a squeaking or chirping noise Resolution: Leveling Machine may not be on a level surface. Ver...
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Noise While Pedaling
Issue: Internal/external noise when pedaling, rough feel while pedaling Resolution: Brake is rubbing against the fl...